Shipping Information

Shipping Policy

 Shipping/Handling      

  • FREE , no freight charges for regular ground service from warehouse
  • Continental United States ONLY. NO Alaska, Hawaii, U.S. Territories, APO/AFO, post office boxes
  • Carriers - FedEx, UPS, USPS
  • Warehouse processing  --usually within 2-5 business days. 
  • Delivery  -- usually 5-8 business days from ship date.
  • Delay -- you will receive an email.
  • Tracking number posting -- when your cookware order ships.

 Order cancellations/changes

  • Orders can be cancelled only if cookware items have not yet been shipped.
  • A 3% order cancellation fee on all orders paid by credit card will be charged to customer to cover the credit card charge-back processing fees.
  • Any return with a valid reason must be accompanied by a return merchandise authorization (RMA). [See Return Policies]

 Lost/damaged items during shipping           

  • Inspect package before accepting delivery.
  • Freight carrier is responsible for delivery of your goods once the cookware leaves the warehouse.
  • Settle with the carrier if damage occurred during shipping

Warranty information      

  • Some of our cookware products are guaranteed with a manufacturer's warranty which will vary, depending on the manufacturer.  For any of our product warranties, please contact us.

Note:  Our cookware products are popular and in demand, and occasionally may become out of stock.  If this happens, you may be offered a full refund. 
   

Return Policy

 Satisfaction Guaranteed 

  • All products have a 10 day money back guarantee.  
  • If you should experience a problem, please contact us immediately.
  • If you are dissatisfied with the quality of the cookware set you bought or if the merchandise is defective, please contact us for an RMA number within 5 days of receipt of merchandise.

RMA (Return Merchandise Authorization)

    • A number must be requested.
    • This number must appear on all packages and related documents.
    • An authorized return must be back in the warehouse within 25 days of shipping date.  

                      √  In the original packaging
                      √  Must have all original papers, parts, pieces, etc.
                      √  Must not have been used

    • Return shipping fee is purchaser's responsibility.
      Items returned without an RMA will be sent back to you with all shipping expenses incurred by you.
    • Restocking fee, up to 20%, will be charged for non-defective return. Return should include the appropriate "return shipping address".
    • No returns via COD.
                                                                                                                                                                                          
    •         Defective Merchandise  
    • Defective products returned with an RMA in original packaging with all accessories and owners manual will be replaced or repaired. 
    • Defective products returned missing accessories or original packaging will be replaced or repaired as received.

      Payment by credit card

      •  Will be credited back to you or refunded via check.

      To qualify for an RMA    

      • After reading the Return Policy above, please complete the following form

      Email

      Email


      Subject

      Subject


        Comments

      Comments

      My Name is

      My Name is


      Product Name

      Product Name


      I'm requesting a RMA for the following reasons:

      I'm requesting a RMA for the following reasons:


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